Flamenco Shop

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Andalucía

 FRECUENT QUESTIONS

 

In Flamencoshop.es we offer you a wide range of products directly related to the Flamenco to the best prices.

We guarantee you a personal attention. If you need it, our team is at your disposal to advise you on all our products.

And if there is any product that you do not find, ask us and we will help you to find it. We have in our physical store in Marbella, items that do not appear in our online store.

And orders for groups or academies, contact us and
you will get some advantages   . You can even save the shipping costs. (Orders over 500 euros).

Contact: Phone - (0034) 952 924 267   E-mail - admin@flamencoshop.es


 HOW TO BUY


It is very easy to buy in our store. Just add to the shopping cart the items that interest you, but you can always remove them in the end if you change your mind.

 

To view your selected items or finalize your purchase, click on "Cart" (your shopping cart) located in the upper right. You decide, you can continue shopping or register to give us your data and then finish with the payment of your order.

 

If you prefer, you can make us your order by phone 952924267 or via our email admin@flamencoshop.es

  Write down the references and prices o fthe items you would like to buy and we will help you to do your purchase.  

  

 PAIMENT

 

In Flamencoshop.es you can choose credit card payment and bank transfer payment.

 

CREDIT CARD PAYMENT


 Flamencoshop.es accepts Visa, Mastercard and American Express.

In case in the moment that you  make the payment it appears you the message "error in the payment" may be because the data was not entered correctly or that the card was not accepted for different reasons, one of the most common is that the card has not been activated to purchase on internet. Check with your bank.
You can try to place your order once more and enter the data again, or try with another card. But you will have to make the order again, from the beginning.
Do not worry, we will cancel orders with "error in the payment" and take into consideration only the order with payment accepted.
Flamencoshop.es don´t  have access to your credit card information, so we can´t know why it has not been accepted.
The data will be encrypted in a secure server environment under SSL 256-bit

 

PAYMENT BY BANK TRANSFER


 If you choose to pay by bank transfer, the program will send you a message with the bank details where you can make the transfer.


Please do not forget  to put as "concept" in the transfer, your name and number of your order. We would thank you if you send us an e-mail when you have made the transfer for verification. As soon as we receive notification of transfer, we will process your order.

 
You should consider that this way of payment is a little bit slower because the shipping and arrival of the money takes in Spain one day and about 3 days in Europe, and the order will not be sent until the transfer is confirmed, so the shipment of the order may be delayed a little bit.

The costs of the bank transfer must be paid from you. In no case enter shared costs, or we can not send you your order.

- Orders with transfer paiment will be paid into the following account:



Owner: INVERFORUM, SL
Bank: Banesto

IBAN: ES98 0030 8527 6902 9918 3273
SWIFT / BIC CODE: ESPCESMM

Bank Address: Avenida Miguel Cano, 4 - 29600 Marbella - Spain

SHIPPING AND DELIVERY TIME

 

 In Flamencoshop.es shipping costs are fixed for each country. Do not depend on the weight of the order. And we have some of the most competitive rates on Internet.

At the moment we are preparing your order, we will send a message of "preparation in progress". And then we will inform you about the tracking number of your shipment, with which you can view via internet where your order is at any time.

Most of our orders are sent by courier express service TNT and SEUR: Spain, France, Germany, Belgium, Italy, United Kingdom ...

Other countries like Switzerland, USA, Japan ... will be sent through the post office "CORREOS".

All deliveries must be signed by the customer at the time of delivery and thet are all insured.

In the following table we specify you the shipping costs for different countries and approximate delivery times for items in stock on weekdays.
On our customized products you have to add the time of manufacture.


TABLE SHIPPING COSTS AND DELIVERY TIME.

 

Spain Transportes TnT    1-3 days 6 €
France Transportes TnT    3-6 days 13,90 €
 Germany Transportes TnT    3-6 days
12,90 €
 Italy Transportes TnT    3-6 days
12,90 €
 United Kingdom
Transportes TnT    3-6 days
12,90 €
Belgium
Transportes TnT    3-6 days
14,90 €
Holland
Transportes TnT    3-6 days
14,90 €
Luxembourg
Transportes TnT    3-6 days
14,90 €
 Austria Transportes TnT    3-6 days
12,90 €
 Portugal Transportes TnT    2-5 days
12,90 €
 Switzerland
Correos / Poste.ch    5-8 days
28,90 €
 Rest of Europe
Correos
 24,90 €
 Rest of world
Correos
 39,50 €

 

Important: These delivery times are only for shipments of products in stock.
The delivery time for customized products goes from 15-30 days.  They are handmade and totally customized, made only under request.
Are considered customized products: shoes, skirts, dresses and tops.

 Flamencoshop.es   can´t be responsible for shipping delays once items are shipped, because the delivery service is done by transport companies outside our company.

 

 CUSTOMS AND TAXES


The prices of all items in our website are VAT (tax) included.

All shipments inside the European Union have no additional charges or customs. Shipments to countries outside the European Union and the Canary Islands, may have an extra payment of customs duties. This extra amount varies according to the laws of each country in relation to import taxes.
Flamencoshop.es will never pay for any extra paiment derived from customs.

The client will have to deal with the amount to pay at the customs office of his country.



MODIFICATION OR CANCELLATION OF ORDER

 

 You will receive an e-mail just after the payment, confirming that we have receive your order (order confirmation). The sales contract takes place at the time the user receives this e-mail confirming the order.

We can not assure the possibility to change (size, color, model ..) or cancel a product ordered, once you have made the payment, because once the factory begins to make the products, we can not make any changes or cancel.

If you wish to modify / cancel your order, please contact us and we will inform you the state of the same and the possibility to cancel it.

 RETURNS AND EXCHANGES

 

The legal time limit for returns as The Law del Comercio de Ordenacion Minorista is 7 days from the articles are delivered to the consumer.

Always you want to make a return, you must first contact us to determine the reason for the change and how to proceed.

If it is a voluntary return, shipping charges are paid by the customer.

In case of return for obvious errors like that the items received do not correspond with the items ordered (model,color..),  flamencoshop.es will pay the cost of shipping for the correct replacement.

Flamencoshop.es DO NOT accept returns of personalized products: shoes, skirts, dresses and tops, as they are tailor-made products and completely handmade and customized for each client, under Article 45 of Law 7/1996 of 15 January retail management. In personalized items, measures have certain tolerance. This variation in the measures is not considered reason for return.
Flamencoshop.es can not guarantee the client will take correctly the measures, so no refunds in cases of user measures have been taken incorrectly.

No refunds of shoes for a bad choice of size. Shoes are hand-made, specially customized for each client. Be sure to order the right size.

 


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